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Senior IT Support Analyst

Houston, TX · Information Technology
Our client is currently seeking an Oil & Gas IT Support Analyst (Level III) with managed services experience.

KEY RESPONSIBILITIES:
The IT Analyst is responsible for a variety of daily tasks including but not limited to the following:
  • Work directly with customers on support issues and service requests
    • Coordinate with team members to ensure timely resolution of incidents
    • Ensure customer satisfaction by maintaining service status updates
  • Order, process, configure, deploy, manage and maintain equipment and inventory
    • Install and maintain hardware deployments
    • Install and maintain software deployments
    • Provide desktop and infrastructure support as needed
  • Coordinate with carriers, service providers and vendors to correct issues
  • Develop, manage and maintain vendor relationships
  • Provide technical assistance during mergers and acquisitions
  • Develop and maintain support and operational processes
  • Configure and maintain management and monitoring systems
  • Plan, execute and support office moves
  • Support Oil and Gas field personnel including those on drilling rigs and remove production offices
EXPERIENCE & EDUCATION REQUIREMENTS:
  • Bachelor’s degree or equivalent experience
  • Minimum of 5 years in an IT Support/Analyst role
  • Proficient in Microsoft Office
  • Windows Server 2012 or later
  • Active Directory Services
  • Proficient scriping/development skills in PowerShell and Visual Basic
  • Monitoring and alerting system configuration and management
  • Office 365, Azure, AWS and other cloud hosting services
  • Networking protocols and components (DHCP, DNS, etc.)
  • Virtualization technologies including VMWare, HperV and VDI
  • Oil and gas industry experience is preferred
  • Must be based in Houston
  • Must be eligible to work for ANY employer in the United States; we are unable to sponsor H1B applicants at this time

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